Phinergy makes great efforts and invests extensive resources in order to provide all of our customers with equal, dignified, accessible and professional service. Pursuant to the Equal Rights of Persons With Disabilities Law – 1998 and the Regulations thereunder, extensive efforts and resources are invested in performance of accessibility modifications necessary for persons with disabilities to be able to receive the services provided to all customers, in an independent and equal manner.
An accessible website is a website which enables persons with disabilities and the elderly to access it with the same level of efficiency and benefit as is available to all users. 20%-25% of the population encounter difficulties in using the internet and may benefit from more accessible internet content, according to a 2003 Microsoft study.
Phinergy believes in and strives toward equal opportunities online for persons with various disabilities and those utilizing assistive technologies for computer use.
Information concerning the accessibility of the website.
Accessibility Arrangements in the Building
The following are the accessibility arrangements at the reception to the factory located at Dereh Hayam St. 2, Kfar Saba (Ground Floor).
Phinergy provides its disabled customers with the possibility to receive information delivered on behalf of the company, in various formats.
If assistance is needed in reading or completing forms, service representatives may be approached directly or by telephone.
If a more accessible format is required, the Accessibility Coordinator may be contacted. His details appear below.
Accessible Customer Service
Employee training – service providers in the company undergo training for provision of accessible service to our customers.
Accessible call center
Automated telephone service is made accessible by means of information spoken in clear language and without background music.
The Customer Service Center of Phinergy may be contacted at telephone +972-8-913-7900
Sun-Thurs between the hours of 10:00-16:00
Additional contact options
Contact methods for requests and suggestions concerning accessibility improvement
We continuously strive to improve accessibility at the company as a part of our commitment to providing the most accessible service to everyone, including persons with disabilities. In the event that you have encountered any problem or fault related to accessibility, please let us know, and we will make every effort too find a suitable solution for you and handle the issue as promptly as possible.
Details of Site Accessibility Coordinator
Questions, complaints and suggestions may be direct to: Noga Lewkowicz, the company accessibility coordinator.
Email: [email protected]